FAQ

 


To open an account on the Boutique Florin website, simply complete the form on the “MY ACCOUNT” page. This page is accessible from the “MAN” icon at the top right of the page or at the bottom of the page in the “CUSTOMER AREA” category.


Go to the My Account page and log in. Once you're logged in, go to the My Profile section and edit your personal information.


Yes. All information related to your order and online credit card payment is protected. The entire transaction is carried out on a secure server (SSL), and your credit card number is encrypted. Boutique Florin uses PayPal to process payments, so you can shop online safely.


During your purchase process, you will be clearly informed of the costs associated with the delivery of your products. Any order (on the Florin website) before tax with a value equal to or greater than 75.00 $ will be shipped free of charge. Please allow between 4 and 10 business days for delivery.


Once your package has been shipped, you can track its progress by going to your order summary on the "My Account" page. A tracking number provided by the carrier will appear there. You can then locate your package using this link:
Canada Post Package Tracking


In case of any problem on the website Florin Boutique, customer service will be happy to assist you. You can contact our customer service by email at
info@boutiqueflorin.com or by phone at 418 878-3368.